White Spruce Dental

Shannon Jones 4 months ago

It’s disappointing when an establishment chooses to mishandle a situation involving a child with autism and then responds by refusing to serve the family after receiving a negative review. Instead of showing empathy, taking accountability, or simply apologizing for how their staff handled the situation, they chose to focus on the fact that the experience was shared publicly. Being told “we no longer want to service you because you blasted us to the world” says a lot about their priorities. A professional business should be willing to acknowledge when mistakes are made, especially when it involves a child and a family who trusted them. Reviews exist for customers to share honest experiences, and criticism should be met with accountability—not retaliation. Very disappointed in the lack of compassion, professionalism, and basic customer service.

Candice Jones 5 months ago

My son has been a patient at this dental office for quite some time, and we’ve usually had positive experiences, especially with his regular dental hygienist. However, today’s visit was extremely disappointing. My son has special needs, and consistency and familiarity are very important for his comfort and cooperation during appointments. Despite this, he was assigned a different hygienist without any prior notice or consideration for his needs. On top of that, we were made to wait while another patient who arrived after us was taken ahead of him. There was no explanation, acknowledgment, or apology at the time. When I brought my concerns to the front desk, the only response I received was, “we dropped the ball,” which felt dismissive and did not address the situation in a meaningful way. This entire experience showed a lack of communication, sensitivity, and respect for my son’s needs. I truly hope this office takes feedback like this seriously and makes improvements, especially when it comes to accommodating patients with special needs.

yowz emz 5 months ago

I went here for the first time a few days ago and everyone there was extremely nice. I am not originally from around this area and was nervous for my first appointment but they made everything very comfortable. They were quick and very professional.

Kathy McGhan 7 months ago

Excellent customer service! Fantastic staff- never any pain or discomfort. Friendly and informative Doctor Don't hesitate to try this practice! You'll be happy you did.

Cynthia Gray Edited 7 months ago

I am a new patient and not a fan of dentistry (haven't seen a dentist in years). Dr. Nozik, his assistant and every staff member I encountered were wonderful. Following a gentle exam and x-rays, we reviewed each of my teeth on a television monitor. I have many old "metal" fillings from childhood that are falling out. He suggested an affordable plan for restoration that I am very comfortable with. If you're putting off a visit to the dentist due to past negative experiences, give WSD a try. You won't be disappointed.